I have reached out to a few of the school districts in our area to see about them putting the student's birthdate on their ID but I have no idea if they will move forward with this request or not. All I can tell you for certain is that the age restriction for this night will never be lower than 16 years of age. I am sorry that we are being forced to uphold strict guidelines right now in order to protect our business as a whole and there may be a way for us to ease up in the future but for now this is what we must do. We stopped allowing guests to buy tickets online for Friday nights for this reason but there are always kinks when changes are made. We also tried to blast the update all over social media but if you don't follow us, you never saw it and you wouldn't have known. It is however posted when you click on our Friday night session along with a detailed description of the change and the approved forms of ID which is where I thought everyone would look so that one is on me and you have my most sincere apology. Honestly, it hadn't even crossed my mind to list it there. You are absolutely correct about the fact that it is not listed on our rack card or on the facts page and I am making this change now. Without these changes we ran the risk of being shut down completely and I could not risk that happening. It is always our top priority to make sure we are providing a safe environment for all who enter our facility and for a brief time a handful of our younger guests were making that very difficult so drastic measures had to be taken. Sadly a few younger guests ruined things for everyone and we were forced to make changes to this session for this reason. These changes that you are irritated about are relatively new as they only went into effect in May of this year so we are still figuring them out. I can completely understand your frustration as I myself did not have a government ID until I was 18 years old. I am sorry to hear that you had a rough time trying to attend our Friday night skate session. These reviews are how we grow as a business and if things are never brought to my attention, I am unable to make changes where necessary. I will absolutely come back here for another party.First off, thank you for taking time to write a review, even if it wasn't favorable. This is a super minor thing and didn't detract from the party. So our boys were over playing in the arcade and missed the happy birthday announcement and the first half of the birthday boys requested song. We didn't know when they were going to play the birthday kids songs. The only critique I have it would be nice to give the parties a heads up for when the "birthday announcement" will be. And there is a small play area for little ones on the other side of the arcade. I have no complaints! There is also plenty of room in the private room for parents to hang out while the kids roll. And everything from set up to clean up was taken care of for us! Literally- just show up. the "party hero's" that were assigned to our party, Jill and Hannah, didn't miss a beat and treated the very small party with as much excitement and energy you would expect for a full house! Jill and Hannah were outstanding! The pizza was yummy. It includes up to 15 guests (though you can add more for a fixed price per head) only 3 kids came. Bills Lounge for our son's 11th birthday.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |